Avaya Call Reporting Desktop is a package of tools that can be installed on any computer. It enables a variety of functions, including

• Running Avaya Call Reporting outside of the web browser
• Agent chat and file transfer
• Instant 911 notifications
• Automatic launch of Realtime canvases in full screen at startup
• Agent Dashboards, which includes Realtime widgets, pop-up call notifications, and more. Agent Dashboards seat licenses required.

Avaya Call Reporting Desktop also includes its own pre-packaged version of Java, meaning you'll be able to use Avaya Call Reporting and all Avaya Call Reporting Desktop features without needing to worry about Java updates or security dialogs.

For more information about installing and using Avaya Call Reporting Desktop, visit our support site.